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Frequently Asked Questions
How does a Memory Paint kit work?
Upload your photo, choose how many colors you'd like (24, 36 or 48), and place your order. We turn your photo into a custom paint-by-numbers canvas and email you a preview. Once you approve it, your kit ships with everything you need to start painting.
How long will I have to wait for my kit?
Your design preview will be in your inbox within [24-48 hours] of your order. After you approve it, your kit ships and usually arrives within [8-14] business days. We'll email you tracking as soon as it's on its way.
What kind of photos can I send?
Pets, family, a loved one, a favorite place — any photo that means something to you. For the best result, choose a clear, well-lit photo where your subject is easy to see.
What if I don't like my preview?
Just let us know what you'd like changed and we'll update it. Your kit only ships once you've approved your preview.
What is the Pixar-style upgrade?
It's an optional add-on at checkout. We turn your photo into a Pixar-style version before it's made into your canvas, and you can add your pet's name to the artwork too.
How long does it take to finish painting?
It depends on the number of colors you choose and your own pace. A 24-color kit is the quickest, while 36 or 48 colors give you more detail and take a little longer. Paint a few numbers at a time whenever you feel like it — there's no deadline.
Can I order a kit as a gift?
Yes, it makes a thoughtful gift. Enter the recipient's address at checkout and we'll ship it directly to them. Your preview comes to your email, so you can approve it and keep the surprise.